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BRN: 747298
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List view record 1: Good services : how to design services that work
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Good services : how to design services that work
Downe, Lou
2020
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a `good' service is and how to design one. This book lays out the essential principles for building ser...
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Good services : how to design services that work
Downe, Lou
2020
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