Good services : how to design services that work
Downe, Lou2020
Book
Total copies: 2
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a `good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a `good' and `bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Main title:
Good services : how to design services that work / Lou Downe.
Author:
Downe, Lou, author
Imprint:
Amsterdam, The Netherlands : BIS Publishers, [2020] 2020
Collation:
222 pages : illustrations (black and white, and colour) ; 20 cm
ISBN:
9789063695439 (pbk)
Dewey class:
338.47
LC class:
HD9980.5
Language:
English
Subject:
BRN:
747298