Cora and Liam have both experienced horrible years that have led them to the same unlikely place - spending December working in the grotto at Golding's department store. Under the cover of a Father Christmas fat suit and an extremely unflattering reindeer costume, they find comfort in sharing their tales of woe during their bleak staffroom lunch breaks. But is their new-found friendship just for Christmas? Or have they created something deeper, something that could carry them through to a hopeful new year?